Process Management
 Business processes and their output is our real interface with our clientele. Modeling and analyzing our business processes enables us to develop ValueProcess as an organization and improve the overall effectiveness and quality of work. Managing the key processes efficiently is critical to the success of the company.
ValueProcess uses the Six Sigma methodology extensively and believes it is a very potent tool for all its process improvement initiatives.
Process Management at ValueProcess
A business process is a collection of activities performed within the company, the ultimate goal being to develop the end product or service for the client. ValueProcess typically evaluates business processes from the customer's viewpoint. We realize that ensuring a smooth delivering business process model is highly critical in maximizing the added value you are providing to your clientele.
Typical business processes include:
Procurement: Securing the infrastructure required to produce quality-centric services.
Product development: Planning new services for clientele or refining existing products.
Production: Creation of these planned services for clientele.
Order Delivery: Receive orders from clients and ensuring those orders are fulfilled.
Dispatch/Distribution: Ensuring smooth distribution of delivered services to customers.
Customer support: Providing 24/7 support to customers after they've bought your service.
At ValueProcess the targets defined are very clear and measurable. We ensure very strong commitment from both management and personnel, which is very much essential for any organization to have a good process methodology in place. We treat our personnel as a valuable source of information. Involvement greatly assists in creating the commitment and ensuring the acceptance of the proposed changes.
“Communication is what helps you create involvement, commitment and target setting.”
Process-oriented Model
 Building a process-oriented model can solve many problems that are hidden from a traditional functional viewpoint. A process model is designed to help all people involved understand the whole picture and their part in it. Building such a model requires teamwork, to ensure that all available knowledge is used in the model. A basic model can consist of things as specific activities, process steps, organizational functions, information and material. This model can also contain notes about potential problems in the business process, ideas for improvement and other comments.
Documentation
Quality documentation is an important part of business process management. Documenting all the processes in your company aids communication throughout the organization. The greatest challenge in the organization is to keep the quality documentation up-to-date and accessible to those involved.
A great help in keeping the documentation up-to-date is to use the company's Intranet.
The IT department at ValueProcess has developed the organizations Intranet which helps automate and expedite several key processes – one of them being documentation.
Benefits of Process Management:
1. Reduce lead times
2. Decrease costs
3. Improve internal efficiency
4. Improve overall quality
5. Increase customer and employee satisfaction
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